Ceilinglamp data protection

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through our website or related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control.

Legal basis

This Privacy Policy is consistent with art. 13 paragraph 1 and 2 of the Regulation of the European Parliament and of EU Council - 2016/679 from 27.04.2016.

Information We Collect

To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, telephone number, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of lamps, for example), if you contact us directly.

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

• - as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
• - when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for mailing list;
• - if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
• - as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

• - Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies and producers. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• - Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
• - Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 5 years.

Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

• - Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• - Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
• - Object. You can object to (1) our processing of some of your information based on our legitimate interests and (2) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• - Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Us

For purposes of EU data protection law, we, Prima-Leuchten UG, are the data controllers of your personal information. If you have any questions or concerns, you may contact us at info@primaleuchten.de. Alternately, you may mail us at:

Prima-Leuchten UG, Potsdamer Platz 1, 10785 Berlin

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More informations (old version):

The protection of your personal information is very important to us. In the following we would like to give you a comprehensive overview about our standards concerning protection, collection, storage, processing and use of personal data.

Browsing the website

It is not required to give personal information in case of simple access to our website. For this purpose we only collect and use data without personal relatedness [such as your internet service provider, the website from which you came to our website or the name of the requested file]. This data is only analysed in order to improve our offering and cannot be used to connect to your person.

In addition we keep a log of the IP-address of the requesting computer until the protocol file is automatically deleted. The IP-address will only be analysed in case of an attack on our network infrastructure.

Registering on the website

When you register on our website we collect your email address and the password you chose. The collection of this data allows us to grant you access to the shopping community, to open a customer account and to contact you in the case a call back is needed.

Buying a product

When you consider buying a product on our website, we will need some data to process your order. The following data is essentially required:

• - first name and surname;
• - address (street name, house number, ZIP-code, town);
• - country;
• - phone number.

Any information further than this is voluntary.

Using Paypal

The personal data collected by us include:

• - account number;
• - bank sorting code.

We use the personal data provided by you only if it is necessary for the execution of your order. As soon as the contract is completely carried through and full payment is received the usage of your data will be stopped and the data will be deleted after the storage period according to tax and commercial law has expired, unless you consented to the further usage of your data.

Subscribing for a newsletter

Your email address will be used to send you newsletters on a regular basis if you expressly consented to this usage or if you subscribed to the newsletter. You can unsubscribe at any time using a link which you can find at the end of each newsletter or by sending an email to support@ceilinglamp.eu.

Data security

We protect your personal information by the use of appropriate technical and organisational security measures against any incidental or deliberate manipulation, complete or partial loss, destruction or access by unauthorized persons. Our security measures are continuously improved according to technological advances. 

Use of cookies

In order to make visiting our website pleasant and to enable you using certain features we use so called cookies on several pages. Cookies are little text files which are stored on your end device. Some of the cookies we use are deleted after the end of the browser session - after you closed the browser, that is („session cookies“). Other cookies remain on your end device and allow us or our partner companies to recognize your browser the next visit (persistent cookies). You can adjust your browser settings so you will be informed about the storage of cookies. You can then decide about storage of the cookies as well as exclude cookies for certain cases. If you do not accept cookies, this may result in functional restrictions on our website.

Web analytics services

In order to ensure that our sites meet customer requirements and are continuously optimized, this website uses Google Analytics, a web analytics service provided by Google Inc. („Google“). In this regard pseudonymised user profiles are created and cookies are used. The information about your usage of the website, that is produced by the cookie will be transferred to servers and stored. This information includes

• - browser type and version;
• - the operating system you use;
• - the referrer URL (the website you came from);
• - the host name of the requesting computer (IP-address);
• - the time of server request.

The data will be used to analyse how users browse the website and to put together reports about website activity. The data will be transferred to third parties, if it is required by law or in a case of contracted data processing.

The IP address will under no circumstances be linked to other user data. The IP addresses will be anonymised to guard you against re-identification (IP-masking).

Google Analytics uses cookies. The information created by the cookie will regularly be transferred to a Google server in the U.S. and stored there. If IP-anonymisation is activated for this website, your IP address will be shortened within the member states of the European Union or in other signatory states to the agreement on the European Economic Area. Exceptionally your full IP address will be transferred to a Google server located in the U.S. and will be shortened there. On behalf of the operator of this website Google will use this information to analyse how you use the website and to put together reports about website activity as well as to enable further services related to the usage of the website and the internet for the operator of the website. The IP address which is transmitted by your browser in order to apply Google analytics will not be linked to Google’s other data.

Any user can object the creation of user profiles at any time by using the contact details provided below (“Information request, rectification, and deletion of data“).

Creation of pseudonymised user profiles for web analysis

On this website data is collected and stored by Google Analytics, a web analysis tool by Google Inc. („Google“). This data will be used to create pseudonymised user profiles. These profiles serve as a tool to analyse user activity and will be used to improve our services according to customer’s needs. In order to do so, cookies can be used.

The pseudonymised user profiles will not be linked to personal data unless the data subject gives explicit consent.

You can object to the future collection and storage of data for the purpose of web analysis at any time by written notice to the address mentioned below, by email (support@ceilinglamp.eu).

Transfer of personal data

Unless given the explicit consent of the data subject, we do not sell or rent your personal data to third parties for marketing purposes. This shall not apply in case of a legal obligation or if it is necessary to enforce our rights, especially our rights arising from an agreement with us.

Data will be transferred to the delivery company to the extent necessary for transportation. For the handling of payments we transfer payment data to the authorized banking institution.

Information request, rectification, and deletion of data

You have the right to consult stored data about you free of charge and consequently the right to rectification, deletion or blocking of your data. Please direct your request in writing with clear identification to the following email address: Prima-Leuchten UG, support@ceilinglamp.eu

The written form is of course not a condition to answer your request, although it facilitates the handling.

Revocation of consent

You may revoke your consent given to the use of your data for the purpose of advertising at any time and without stating any reasons per email to this address: support@ceilinglamp.eu. An unsubscription link is included in every newsletter and other advertising emails.

Cookies

What we collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@ceilinglamp.eu

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Potsdamer Platz 1 10785 Berlin Germany.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Learn more here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage