Money-back guarantee

All ceilinglamp.eu clients are protected by 100% money-back guarantee. In case of delivery failure, payment errors or return of goods, we refund the full price without charging the client with any additional costs. Moreover, we always do our best to investigate the problem by analysing our whole supply chain: from order placement to delivery of goods. In the event that a client decides to return goods, our salesperson gets in touch the client to agree upon the most convenient time and date for the pick-up of goods.

PayPal service provide an additional warranty:
"If an eligible item that you’ve bought online doesn’t arrive, or doesn’t match the seller’s description, our Buyer Protection will reimburse you for the full amount of the item plus postage and packaging costs. Buyer Protection covers all your online purchases, on eBay or on any other website, when you use PayPal. It also covers you when you make a payment on our website.
What’s an eligible item? Only physical goods that can be posted and aren’t prohibited by law are covered. Here are a few examples of situations where an item doesn’t match the seller’s description: you bought a book and got a DVD, you bought a new item but got something that was used, you bought 3 items but only got 2, the item was damaged during delivery, the item is missing major parts (that the seller didn’t disclose), or you purchased an authentic brand but got a fake instead. If the seller has accurately described an item, but you’re just not happy with it, that doesn’t qualify for Buyer Protection.
What’s not eligible? Buyer Protection does not cover certain kinds of purchases. These include: digital goods (intangible items), services, property, vehicles (of any kind), custom made items, airline travel, or items that violate our policies (stuff that’s usually prohibited by law anyway). Purchase Protection also does not cover items that you purchase in person, or money you send to friends and family.
What’s the process? You must open a dispute in within 45 days of your payment to initiate the Buyer Protection process. If you don’t receive a response from the seller that you’re happy with, you must escalate the dispute to a claim with in 20 days of when you first opened the dispute. When you escalate your dispute to a claim, you’re asking PayPal to make a decision. We will then investigate the claim and make a decision on your eligibility in accordance with our User Agreement."

Original lamps

At ceilinglamp.eu we offer you exclusively original products of the highest quality. Thanks to our close cooperation with the best European lighting manufacturers we can include in our product range both trendy novelties and timeless classics.
Carefully selected top quality materials and a wide range of colour combinations of our personalized fittings allow us to keep our clients satisfied (even the most demanding ones).

Trusted service

The ceilinglamp.eu shopping engine includes a number of state-of-the-art mechanisms enabling our clients to go on their own through the whole product configuration and order placement process. Nevertheless, we are always keen to provide clients with all necessary assistance and advice.

Our professional customer support team will help you apply optimized lighting solutions in your living spaces, select adequate fittings, light sources and accessories. We will do our best to answer all your questions.
From order placement to parcel delivery, you will be kept up-to-date with all order processing details. At ceilinglamp.eu we care about all orders and customer statisfaction is of vital importance for us. In case of problems with product availability or deliveries we always make attempts to solve them in the best and fastest manner possible.