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1. Scope of application

1.1 This store policy governs purchases made through the (Store) online store owned by Prima-Leuchten UG, Potsdamer Platz 1, 10785 Berlin, Germany, VAT EU: DE311071096, HRB 185513 B, Steuernummer 1130/479/50263 (Owner).

1.2 The present provisions apply to all business relations of the Owner with natural persons (Customers) concluding the pertinent contract for purposes that cannot primarily be attributed either to their commercial or to their self-employed professional activities.

1.3 You are free to conclude your purchase contract in the German, the Polish or the English language. Where at least two versions of these general terms and conditions have effectively been incorporated into a contract, the English text shall prevail in case of a dispute.

2. Purchase contracts

2.1 The presentation of goods in the Store constitutes an invitation for the Customer to place a purchase offer rather than a legally binding offer by the Owner. A binding purchase offer is triggered by the Customer by activating the “Add to Cart” button, thus dispatching its order. Acceptance of the offer is effected by dispatch of an affirmative e-mail.

2.2 The Owner stores the text of the contract and transmits the order data to you by e-mail. You may retrieve your order data at any time from your customer account.

2.3 The Owner is entitled to rescind the contract if delivery becomes impossible for more than a short period of time on account of force majeure, strike or lack of raw materials without the Owner being responsible therefor.
The Owner shall advise the Customer of the occurrence of any of the above events immediately after learning about it. Payments already made by the Customer, if any, will promptly be refunded.

3. Returns and refund policy

Consumers have the right to withdraw from the contract in accordance with the following provisions, and the consumer is any natural person who performs a legal transaction for purposes that, to a large extent, cannot be attributed to their business or self-employed professional activity.

3.1. The customer have the right to cancel the contract within fourteen days without giving any reason.

The cancellation period is fourteen days and starts on the day on which you or a third party named by you, who is not the carrier, have/has taken possession of the last goods.

In order to exercise your right of cancellation, you must inform us ( by Prima-Leuchten UG, Potsdamer Platz 1, 10785 Berlin, telephone: 0049(0)30-12083565, email: of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent through mail or email). For this purpose, you may use the attached sample withdrawal form, however, you are not obliged to use this form. You can electronically fill in and submit the sample withdrawal form or any other clear declaration on our website as well. If you make use of this option, we will immediately give you a confirmation of our receipt of such a withdrawal, e.g. by email.

In order to observe the withdrawal period, it shall suffice for you to send the message regarding the exercising of the right of cancellation prior to the expiration of the cancellation period.

Below you will find an address for returns:

Prima-Leuchten c/o Eurohermes
Rauschwalder Straße 41
02826 Görlitz

3.2. Consequences of the cancellation

If you withdraw from the contract, we must immediately pay back to you all of the payments that we have received from you, including the delivery costs (with the exception of the additional costs that result from you having chosen another type of delivery other than the most economical standard delivery that we offer) and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we use the same method of payment that you used for the original transaction, unless something else was explicitly agreed with you. In no case will you be charged fees for this repayment. We may withhold repayment until we have received the goods back or until you have demonstrated that you have sent back the goods, depending on which is the earlier point in time.

In any case, you must return or hand over the goods to us immediately and at the latest within fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you ship the goods before the expiration of the deadline of fourteen days. We pick up the goods. We will bear the costs of returning the goods. You only need to pay for any diminished value of the goods if this loss in value is due to an improper handling of the goods by you for the purpose of inspecting the condition, properties and functioning of the goods.

In the following you can find the return form here: You are not obliged to use this form. For the shipment of goods, you can also use our own returns form. In any case, you may also formulate your cancellation in your own words.

>> Sample return form <<

3.3. The right of withdrawal does not apply to the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by you is decisive or are clearly tailored to your personal needs. Lamps with non-standard cable or ceiling rose colours (except black or white) or lengths (other than 1.5m or 1.7m) will be treated as non-prefabricated.

3.4. Final provistions.

Sending a return to the office in Berlin - 25€ additional fee. 

In special cases, we accept the option of picking up the goods from the customer. The costs range from 30 to 150 EUR per package and depend on the country. Costs are set individually. Example: Collection of a standard parcel in Germany: 30 EUR.

4. Prices and forwarding charges

4.1 Orders are subject to the prices named on the given article page as of the point in time of order placement. The prices stated are final prices, i.e. inclusive of statutory VAT and all other price components.

4.2 Forwarding charges are added to the product prices in respect of each order. The forwarding charges are governed by the volume and weight of the goods, the mode of dispatch chosen and the country of destination. They are listed in the context of order placement.

4.3 Where incorrect prices are named in the Store due to technical errors and a purchase contract materialises on the basis of these incorrect prices, the Owner is entitled to challenge the purchase contract even after having confirmed the order by e-mail, in which case payments already made by the Customer are promptly refunded.

4.4 Exceptions. The following countries are treated as excluded from the territory of the European Union - there may be additional charges at the customs office competent for the buyer: DE: Helgoland, Buesingen, ES: Ceuta, Melilla, Canary Islands, Tenerife, FI: Aland / Ahvenanmaa, FR: Guyana, Guadeloupe, Martinique, Reunion, Mayotte, GR: Karies, Dafni Agiou Orous, Athos, IT: Campione D'Italia, Livigno, Lugano

4.5 Orders sent outside the European Union may be subject to additional duty. Fees must be paid at the customs office competent for the customer.

5. Products

1. All lamps offered in store are hand-made. This means that each product is unique and can have special characters (especially: irregular surface of metal flakes, small bubbles on glass, slight differences in the thickness of the glass). These differences are acceptable by the manufacturers and can not be the cause of the complaint.

2. The photo of the product does not have to show the same copy ordered by the Customer, but a copy of the same model. Goods under the same model may differ within the standards of good craftsmanship, which may particularly apply to handmade goods.

3. We allow the possibility of a slight change in the appearance of the lamps in relation to the photos (for example, some elements may be more rounded). However, this does not affect the quality and comfort of using the lamp.

6. Payment

6.1 Purchase price and forwarding charges are payable without deductions right after the conclusion of the purchase contract.

6.2 As a matter of principle, payment needs to be made by immediate transfer or PayPal. The Owner reserves the right to divert the Customer in individual cases to specific alternative modes of payment.

7. Delivery

7.1 The delivery time is 30 business days, but in most cases it is much shorter. If the time limit specified in the previous sentence is exceeded, the consumer has the right to appoint the seller additional time. If the goods are still not released, the buyer may withdraw from the contract.

The goods will not be dispatched until the Customer has paid the full invoice amount.

7.2 Delivery is made to the address named by the Customer, who is obligated to ensure that delivery can be made to that address during ordinary business hours. If acceptance is delayed by the Customer, the latter is obligated to compensate the Woner for the additional expenses incurred by the Owner in its futile attempt at making delivery and for the storage and preservation of the subject consignment.

7.3 We are entitled to make partial deliveries to the extent that you can reasonably be expected to accept this practice, taking due account of the interests of either side. Additional forwarding charges, if any, will of course be assumed by us. The risk of accidental loss or deterioration of deliveries or services passes to you as of the date of hand-over of the given partial consignment. If we entirely fail to render outstanding partial performances or we fall into default doing so, you are entitled to rescind the entire contract or claim compensation in place of delivery unless you prefer to opt for the given partial delivery.

7.4 Please, promptly give notice of any apparent transport damage to the forwarding agent as well as to the Owner. Such notice, while not in any way curtailing the warranty rights of Customers, makes it easier for the Owner to assert claims of its own against the forwarding agent.

7.5. The buyer at the time of delivery has the opportunity to check the goods and in the case of any damage to write a damage report in the presence of the courier. Writing a report is not a condition for submitting a complaint or exercising the right to withdraw the order, however, accepting a shipment without preparing a report is tantamount to accepting the good condition of the shipment at the time of delivery.

8. Reservation of title/set-off/right of retention

8.1 Title to the articles does not pass to the Customer until full payment has been made.

8.2 You are entitled to set-off only if your counter claim has been non-appealably established and is not being challenged by us. A right of retention may be exercised by you only to the extent that your counter claim is based on the same contractual relationship.

9. Information to ensure the authenticity of the ratings

The store provides its own product rating system on its website.
All reviews added after 2022.05.28 are verified. Their addition to the online page means that we have verified that the reviewer purchased the item from the Store or that the item was purchased using their details.

10. Warranty

10.1 In regard to articles delivered with defects, the Customer is entitled to the warranty rights arising from the statutory provisions on the sale of goods. Not counting as defects are natural wear and tear as well as such damage as is associated with inexpert handling, excessive usage or modifications.

11. Liability by the Owner

11.1 The Owner is liable without limitations for damage/defects caused by intent or gross negligence.

11.2 In case of slight negligence, the liability of the Owner is limited to any such breach of cardinal duties as jeopardises the achievement of the purpose of the given contract or as is a sine qua non for its proper performance, i.e. duties whose fulfilment the Customer has come to consistently rely on (cardinal duties). However, in these cases the liability of the Owner is limited to such damage/defects as is/are foreseeable at closing as being typical of the given type of contract.

11.3 The above limitations of liability do not apply to injury to life, body or health, to the assumption of a guarantee for a product’s condition to the extent that liability is provided for by the Product Liability Act or in case of fraudulently concealed defects.

11.4 Any exclusion or limitation of liability by the Owner also extends to any personal liability on the part of the Owner's employees, representatives or vicarious agents.

12. Final provisions

12.1 The legal ineffectiveness of any of the above provisions does not entail the ineffectiveness of the remaining provisions. Rather, any ineffective provision is to be replaced by such an effective provision as corresponds to the economic purpose of the former.

12.2 All information, photographs of products, trademarks of brands and manufacturers as well as content of the Store and web site are protected by copyright. Copying, processing and dissemination of them without a written consent of the Owner is strictly prohibited. All photos are the property of lamp manufacturers and are only made available in the store with their consent.

12.3 All disputes (between the Customer and the Owner) shall first be attempted to be resolved in an amicable manner.

12.4 For out of court settlement of consumer disputes, the European Union launched the online platform (ODR):

12.5 Placement of an order by a Customer constitutes acceptance and agreement to all terms contained in this store policy.

12.6 The Privacy Policy you will find here: